Privacy Policy

1. Information We Collect

When you use North Pole Post, we collect:

• Letter Information: Child's name, achievements, wishes, and tone preferences you provide
• Payment Information: Processed securely through Stripe (we do not store your credit card details)
• Usage Data: Browser type, device information, and how you interact with our Service
• Analytics: We use Plausible Analytics, a privacy-friendly analytics service that does not use cookies or track personal information

2. How We Use Your Information

We use collected information to:

• Generate personalized Santa letters based on your input
• Process payments and deliver digital products
• Improve our Service and user experience
• Communicate with you about your purchase
• Comply with legal obligations

3. Data Storage and Security

Your letter information is temporarily stored to generate your personalized content. Payment processing is handled by Stripe with industry-standard security measures. We implement reasonable security measures to protect your information, but no internet transmission is 100% secure.

4. Third-Party Services

We use the following third-party services:

• Stripe: Payment processing (see Stripe's Privacy Policy)
• Plausible Analytics: Privacy-friendly website analytics
• Cloudflare: Content delivery and security
• Netlify: Website hosting

5. Cookies and Tracking

We use minimal cookies necessary for the Service to function. Our analytics provider (Plausible) does not use cookies or collect personally identifiable information. We do not sell or share your personal information with third parties for marketing purposes.

6. Children's Privacy

Our Service is intended for use by adults purchasing letters for children. We do not knowingly collect personal information directly from children under 13. Parents and guardians provide all information on behalf of children.

7. Data Retention

We retain payment transaction records as required by law. Letter content and user-provided information may be retained temporarily for Service delivery and improvement purposes.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data. Contact us to exercise these rights.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: contact@northpolepost.online